Please note, in the event of an item arriving damaged contact must be made to ourselves via Email and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return. Items should be returned in their original packaging and 'as new' to the Dispatch Depot:
We also have a discreet returns address to preserve the anonymity of Drop Shipping;
Before returning any items, you must inform Ancient Wisdom Drop Shipping of the reason for the return. Please quote your original order number (starting with AWD) on all returns and correspondence.
In the event of an item returned to Ancient Wisdom Drop Shipping not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.
We advise that customers return items of high value (£15 or more) a return signed for second class.
If an item(s) is returned to Ancient Wisdom Drop Shipping without any written communication, and not in line with our returns procedure, Ancient Wisdom Drop Shipping will not compensate for any transport costs involved.