Dropship FAQs
We know there is a lot to take in when you venture into Drop Shipping, so we've put together this page so you can quickly find the answers to the questions we're most commonly asked.
Registration & Accounts
You’ll need to create an account to see prices. This way, they are kept exclusive to customers and hidden from the general public.
No. Registration is free for all trading businesses. We just ask that you provide as many details about your company as possible.
As soon as your registration is complete, you can log in to your account and start ordering.
Pricing, Payments & Charges
No. All website prices are shown excluding VAT. The tax is added in the shopping cart at checkout.
Each product has a suggested RRP listed, but this is only a guideline. The final pricing decision is entirely up to you.
No. The prices shown are for the products only. Shipping costs are added at checkout and can be found on our Delivery Prices page.
Orders under £3 (net) include a £1 small order charge. This helps cover the costs of picking, packing, and processing very low-value orders.
Dropshipping orders don’t usually include bulk discounts, unless it’s part of a special offer. If you’re planning to order over £500 of a single item code, get in touch at support@aw-dropship.com — we’ll be happy to discuss it with you.
Prices on the Ancient Wisdom Dropshipping site are shown in Pound Sterling, which is also the payment currency. If you’d like to check what that works out to in your local currency, sites like www.xe.com are a quick and easy way to get the latest rates.
You can pay directly at checkout using PayPal, credit/debit card, Apple Pay, or Google Pay. You can also top up your account by card or PayPal and use that credit for future orders. If your account credit doesn’t cover the full amount, you can top up or simply pay the difference with another payment method.
Yes. A £1 handling charge applies to Collection orders to cover order preparation, picking, and administration before your order is ready for collection.
Shipping & Delivery
You can choose. Orders can be shipped to your own address or directly to your customer.
We don’t currently offer gift wrapping. Orders are packed in plain, unmarked packaging using a mix of new and recycled materials.
No, just the courier label on the parcel. This keeps packages neutral and customer-ready, with no extra paperwork included.
Just email us with your order number and the changes you’d like to make. We’ll always do our best to update it, though in some cases we may need to cancel and refund the order so you can place it again. To avoid delays, please don’t use PayPal checkout notes, as we don’t receive those messages.
Small parcels under 1kg normally arrive within 3–5 working days. Heavier orders (1kg+) go by courier and are usually delivered the next working day within the UK mainland — so your customers won’t be waiting long.
Products & Stock
That’s entirely up to you. Products can be sold through your own website, online marketplaces, social platforms, or manual sales channels — there’s no requirement to use a specific platform or even have a website to get started.
For easier setup and product syncing, integrations are currently available for Shopify, WooCommerce, and eBay, with more platforms in development. Manual listing and order processing is also fully supported if you prefer a custom or mixed approach.
It depends on the product. Items we manufacture ourselves, either in the UK or with trusted suppliers abroad, will carry the Ancient Wisdom brand. Other goods come from partner manufacturers and may feature their branding instead. Either way, all products are trade-ready and perfect for resale.
Not at all. Customers simply see the manufacturer’s name, the same way you’d buy a mobile phone from a shop rather than straight from the maker. To them, you’re the retailer — your business is always front and centre.
Think of it as a traffic-light system. Green means plenty in stock and unlikely to run out soon. Amber and orange mean stock is getting low, so it may sell out quickly. Red means it’s out of stock — if we’ve re-ordered, you’ll see the expected arrival date on the Portfolio page.
Don’t worry, your customer will always get exactly what’s described. Most items are sold individually unless it’s clearly stated otherwise. Photos sometimes show multiple pieces just to illustrate the style or variety.
With assorted packs, we can’t always guarantee a specific colour. If your chosen colour isn’t available, we’ll carefully select one at random from the range.
We’re not able to offer exclusivity, as our products are sold wholesale, through dropshipping, and via third parties worldwide. That said, our wide range gives you plenty of opportunity to find products that suit your niche and set your business apart.
Orders, Returns & Issues
Full details are in our Terms & Conditions, but in short: for items under £15, we require photographic evidence, and a replacement will be sent.
Support & Extras
Yes. A full store implementation service is available for customers who want to launch quickly and correctly. This service covers technical setup, product integration, and the foundations needed to start selling with AW Dropship without trial-and-error.
Delivered through AW Advantage (find out more here), the Full Implementation Service is designed for new and growing dropshippers who want a professional setup from day one.