DROP SHIPPING DELIVERY PRICES

UK DELIVERIES

Please find our shipping prices below. All weights are shown on the product pages on the website.

Shipping depends on the total weight.

• - Larger items(over 1kg) will be shipped via courier APC at the standard courier shipping rate.  Some fragile mosaic items and silver jewellery of higher value will be shipped via  courier.
•  - Small parcels are sent with whistl on a partially tracked service on a 3-5 working day delivery service.
• - Shipping times given are after despatch of the order, not the day of placing.
• - Small parcel are the following size - Max L 45cm. x W 35cm. x D 16cm, if the package exceeds this then the shopping cart will charge for courier delivery (£4.99)
• We also have a Courier Express Service  which is for same day dispatch of your order if placed before 1pm ( Excluding Weekends and Bank Holidays) for a additional  £3.00

Deliveries to EU countries - Customs fees / taxes may be applicable when the goods arrive to the receivers country, this is payable by the receiver. 

If orders are refused at the customs due to non payment of said fees then the order will be refunded for the item only.

*Christmas opening times.

We will be closed from Friday the 23rd December 2022 and we will reopen on Tuesday the 3rd January 2023.

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UK Mainland:

Last day for Small Parcel (below 1kg) December 14th.

Last day for courier (1kg+) 20th December.

We recommend to use one of our EU distribution centres for orders to the EU, Slovakia or Spain 

OUTLYING REGIONS

*Delivery can take upto 5 working days

**The following postcodes fall into the Scottish Highlands and Isles.
AB37-AB38, AB41-AB56, FK17-FK21 , HS, IM, IV1 - IV56, KA27 & KA28, KW, PA20 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH44, PH49 & PH50,PO30 - PO41, TR(21-25), ZE

European Shipping - 

*PLEASE NOTE ORDERS TO THE EU MAY BE SUBJECT TO CUSTOMS FEES PAYABLE BY THE RECEIVER.

International Standard Service

Small items up to 500 grams (including packaging) can be shipped as DHL Packet Plus.  This service is tracked and signatures are available on over 80% or deliveries.

You will receive an automated email from DHL with your tracking details, you can track your order here;

https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

*For ZONE 6 , if bulky or high quantity of items purchased then the shipping price will be more than the standard price paid  as this is based on the total volume weight of the order, and therefore you will be notified about this by email.

Please note: we are unable to send liquids by DHL packet plus (such as fragrance oils, essential oils, massage oils and room sprays).

Shipping Dangerous Goods

Some of our products are classed as dangerous goods (Pure Essential oils, Blends, Essential oil Mists, Room Sprays, Organic essential oils or products which contains alcohol such as Aroma Mists or Perfumes.) We can confirm that we can Ship Dangerous Goods by road ONLY. We are unable to send dangerous goods by air.

UK SHIPPING TERMS AND DETAILS

DESPATCH TIMES 

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3-4 working days,

UK Orders should be delivered within 3-5 working days after despatch. ( please bear in mind there may be a slight delay with royal mail especially during the current situation) so please allow upto 7 working days for delivery.

If Courier Express Service shipping option is chosen then orders once dispatched  are delivered the next working day with APC.

METHODS OF DELIVERY

For UK courier orders we use the courier APC when your order is despatched  you will receive an automatic despatch email and tracking details.

Orders sent via the postal service (small parcel) are sent with Whistl , You will receive a tracking number in the dispatch email, however this is only a partially tracked service.

For large furniture items these will need to be shipped on a pallet. Please provide your customers contact number as the shipping company would require this for any help with delivery. We unfortunately cannot ship a pallet delivery until we have this information.

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3 working days,

For orders placed after 4.30pm, the working day commences at 8am the next day.

BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.

PACKAGING

All packages are packed in un-marked packaging with no mention of Ancient Wisdom unless this is one of our brand products, manufactured or imported by ourselves. Bathroom products such as soaps and bath bombs come with the ingredients list.