Operating Hours
Dispatch & support schedule for dropshippers.
Current UK Time:
Operating Hours:
Mon–Fri: 08:00–16:00 (UK Time),
Sat–Sun: Closed
Please Note: Orders placed outside these hours are processed the next working day.
Order Cut-Off Time:
Premium Dispatch Service: Orders placed before 12:00pm (UK Time)
Please Note: Orders placed after 12:00pm with premium dispatch applied are shipped the next working day.
Customer Support:
Our team is here Monday to Friday, 08:00 – 16:00, ready to help with any questions.
During Working hours we aim to reply to all urgent enquiries (cancellations, change of address etc) in a maximum of 1-2 hours. All other enquires will be responded to within 48-72 hours (may take longer during busy periods)
💡Plan Ahead for Your Customers
If you’re planning promotions or expect a busy period, check the dates below.
Giving your customers a heads-up about bank holidays and our December closure will help manage their expectations and avoid surprises.
UK Bank Holidays:
We’re closed on the following UK bank holidays. Orders placed on these dates will be dispatched the next working day.
Holiday | Date |
|---|---|
New Year’s Day | 1 January 2026 |
Good Friday | 3 April 2026 |
Easter Monday | 6 April 2026 |
Early May Bank Holiday | 4 May 2026 |
Spring Bank Holiday | 25 May 2026 |
Summer Bank Holiday | 31 August 2026 |
Christmas Day | 25 December 2026 |
Boxing Day | 28 December 2026 |
New Year's Day | 1 January 2027 |
