IT Support Terms & Conditions
Company: Ancient Wisdom Marketing Limited
Trading Name: AW Dropship
Effective Date: 01.01.2026
1. Scope of IT Support
AW Dropship may provide technical assistance, including, but not limited to:
Store integrations (Shopify, WooCommerce, TikTok Shop, etc.)
Product catalogue import/export
App configuration
API integrations
Troubleshooting
Technical guidance and setup
All IT support is provided on a best-effort basis only.
AW Dropship does not guarantee:
uninterrupted service
error-free implementation
compatibility with all systems
prevention of data loss
successful integration
2. Customer Authorisation and Access
By requesting IT support, the Customer may grant AW Dropship access to their systems, including but not limited to:
Shopify stores
WooCommerce websites
Marketplaces
Third-party applications
Customers grant such access voluntarily and at their own discretion.
Customers are responsible for:
Creating appropriate user permissions
Limiting access where appropriate
Removing access once support is completed
AW Dropship recommends customers create temporary staff accounts rather than sharing login credentials.
3. Customer Responsibility for Backups
Before IT support is provided, Customers are responsible for:
Creating full backups of their store
Exporting product catalogues
Securing recoverable copies of their data
By requesting IT support, the Customer confirms that:
backups have been completed, or
they accept the risk of proceeding without backups
AW Dropship shall not be responsible for data recovery.
4. Risk of Technical Changes
Customers acknowledge that IT support may involve:
modifying product catalogues
changing integrations
adjusting settings
syncing products
importing or exporting data
These actions may result in:
data changes
listing updates
product removal
inventory changes
catalogue restructuring
Such changes may occur unintentionally during technical work.
5. Data Loss Disclaimer
To the fullest extent permitted by law, AW Dropship shall not be liable for:
data loss
product catalogue deletion
listing removal
configuration changes
integration issues
inventory changes
sync failures
including accidental changes made during IT support.
This exclusion does not apply in cases of gross negligence or wilful misconduct.
6. Third-Party Platforms
AW Dropship provides support involving third-party platforms including, but not limited to:
Shopify
WooCommerce
eBay
Other marketplaces
AW Dropship is not responsible for:
platform outages
API failures
platform policy changes
system errors
integration limitations
7. Limitation of Liability
To the fullest extent permitted by law, AW Dropship shall not be liable for:
loss of profits
loss of sales
business interruption
reputational damage
marketplace penalties
indirect or consequential losses
Where liability cannot legally be excluded, AW Dropship's total liability shall be limited to:
£500 or the amount paid for IT support services (whichever is lower).
8. No Guarantee of Results
AW Dropship does not guarantee:
successful integrations
marketplace approvals
product sync accuracy
sales performance
compatibility with third-party systems
All IT support is provided as technical assistance only.
9. Complimentary Support
Where IT support is provided:
free of charge
as goodwill
as customer assistance
Such support is provided without liability, to the fullest extent permitted by law.
10. Customer Responsibility
Customers remain responsible for:
their store
listings
product data
marketplace compliance
customer orders
store configuration
AW Dropship does not assume control or ownership of customer systems.
11. Indemnification
The Customer agrees to indemnify and hold harmless AW Dropship from any claims, losses, or damages arising from:
access granted by the Customer
technical changes made during support
third-party platform issues
data loss
customer store configuration
12. Service Availability
IT support:
is provided subject to availability
may be withdrawn at any time
may be refused at AW Dropship's discretion
13. Acceptance of Terms
By requesting IT support or granting access to systems, the Customer confirms acceptance of these IT Support Terms & Conditions.
14. Changes to These Terms
AW Dropship reserves the right to update these IT Support Terms at any time.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
