Help and guides
How to connect your store, add products and handle orders, step by step.
Sales channels
- Connecting your eBay accountLink your eBay seller account to your dropshipping account, choose the business policies your listings use, and fix a connection that stopped working.
- The Manual/API channelCreate a Manual/API channel to sell from your own website, marketplace or app, place orders by hand or send them to us through our API.
- Creating clients with the APIHow your system creates, changes and finds clients through our API, with a complete example request and answer, the fields you can send and what each error means.
- Connecting your Shopify storeLink your Shopify store to your dropshipping account with its myshopify.com name, install our app in Shopify, and fix a store that still says it is not connected.
- The AW fulfilment location in ShopifyWhat the aiku- location and the AW Connect shipping profile in your Shopify store do, which shipping rates your customers see for our products, and what to do when products show as sold out or orders do not reach us.
- Connecting your TikTok ShopLink your TikTok Shop seller account to your dropshipping account, choose the shop, and fix the messages you may see while connecting or uploading products.
- Setting up your TikTok Shop warehouseKeep your own default warehouse in TikTok Shop Seller Center, do not add ours, and use "Shipped by Seller", so your stock and orders work.
- Setting up a TikTok Shop shipping templateCreate a "Shipped by Seller" shipping template in TikTok Shop Seller Center and link it to your warehouse, so we can send your TikTok orders with our courier.
- Connecting your Wix storeInstall our app on your Wix site to link it to your dropshipping account, check the three ticks that show it is ready, and fix a channel that says it is not connected.
- Connecting your WooCommerce storeLink your WooCommerce store to your dropshipping account, fix the messages you may see while connecting, and reconnect a store that stopped answering.
Products
- Creating bundlesCombine several of our products into one bundle with your own title, description and images, and sell it in your channel like any other product.
- Exporting product data and imagesDownload the products of a channel as a CSV file, choose your own columns and filters, and download all product photos as one zip file.
- Finding and adding products to your channelsBrowse our catalogue, add the products you want to sell to one channel or to all your channels, and check they arrived in My Products.
- Product safety documentsWhere to find the safety data sheet, IFRA certificate, allergen declaration, Declaration of Conformity and test reports of a product, and what to do when the document you need is not there.
- Removing products from a channelTake a product out of My Products, or only break its link with your store, and know what happens to the listing in your store in each case.
- Using My ProductsRead the My Products list of a channel, send products to your store or link them to listings you already have, keep stock up to date and read the upload errors.
- Managing products and orders on eBayList our products on eBay or link them to listings you already have, control prices and stock, and understand how eBay orders reach us and are marked as shipped.
- Managing products on the Manual/API channelAdd the products you sell to My Products on a Manual/API channel, import them from a spreadsheet or another channel, download your product data and images, and remove products you no longer sell.
- Managing products on ShopifyAdd our products to your Shopify channel, create them in your store or link them by SKU to products you already sell, keep stock up to date, unlink or remove them, and fix upload errors.
- What happens to your product descriptionsWhich texts, pictures and prices we write to Shopify when you create or match a product, what we keep updated afterwards, and what Edit Price sends.
- Uploading products to your Wix storeAdd our products to your Wix channel, create them in Wix Stores or link them to products you already sell, and keep their stock up to date.
- Managing products on WooCommerceAdd our products to your WooCommerce channel, create them in your store or link them to products you already sell, keep stock up to date, and fix upload errors.
Orders
- Countries we cannot deliver toWhat the message "We cannot deliver to" means on a basket or an order, and how to fix Shopify checkouts that refuse to ship our products to a country.
- Finding the tracking number of an orderWhere the courier and tracking number of a dispatched order are shown, how they reach your store, and what to do when there is none.
- Reviewing your ordersFind the orders of each sales channel, read their status, see what was sent and what you paid, and understand why an order is unpaid, cancelled or not there at all.
- Managing clientsAdd the buyers you ship to as clients of a Manual/API channel, one by one or from a spreadsheet, and edit or deactivate them later.
- Placing orders manuallyCreate an order for a client on a Manual/API channel, add products, choose delivery options, pay at checkout and follow the order until it is dispatched.
- Your Shopify orders and their statusHow orders from your Shopify store reach us, how they are paid, what each status means, why an order can wait as Submitted or not arrive at all, and what we send back to Shopify.
- Managing orders from your Wix storeHow paid Wix orders reach us, how they are paid and sent, what your buyer sees in Wix, and what to check when an order does not arrive.
Payments
- Payment cards and optionsHow you pay for orders, which payment methods the checkout offers, and how to save a card so orders from your connected stores are paid automatically.
- Topping up and paying with balanceAdd money to your account balance, see your top ups and receipts, and use the balance to pay orders, including orders from your stores that are waiting unpaid.
- Your invoicesWhen invoices are made, where to find them, what they show, how to download one or all of them as PDF, and how refunds show on them.
Your account
- Managing usersGive other people their own login to your dropshipping account, change their details or password, and remove them when they no longer need access.
- Registering an accountOpen your dropshipping account with an email and password or with Google, fill in the registration form, and start using it straight away.